NEED HELP WITH THESIS 

TOPIC 

Topic: Importance of Service Quality & Guest Satisfaction in 5-star Hotels.

Abstract: The purpose of the study is to find and examine not only the importance of service quality and customer satisfaction but also to witness how they are related and as necessary for success of any hotel.

Outline: 5 chapters in total

Chapter 1: Introduction

* Central theme/Background

* Statement of the problem

* Purpose of the study

* Research Questions

* Need for the study

* Hypothesis

* Definition of terms if any

Chapter 2: Review of the Literature

* Introduction

* Purpose of the research

* Summary

Chapter 3: Results & Research (Methodology Qualitative/Quantitative)

Qualitative:

* Participants

* Researcher’s role

* Procedure

* Information collection

* Research design

Quantitative:

* Research design

* Participants or Population

* Procedure

* Data Analysis

Pros or Cons of either methods or the one that was more useful

Chapter 4: Results or Data Analysis

* Results according to researcher’s questions or findings

* Data according to researcher’s questions or findings

Chapter 5: Conclusion

* Result interpretation

* Generalizations

* Limitations

* Implications

* Recommendations

References & Appendixes

Requirements

– black, Times New Roman font, – 11-pt. font, – 1.5 spacing,

– justified text,

– Margins: 3 cm on the left, 2.5 cm on the right, at the top and bottom

Word by word citations should not be longer than 10 lines or 2 paragraphs or 500 characters per quotation.

 misspellings should not exceed 5, while the number of grammatical errors should not exceed 10 in the thesis.

SHOULD CONTAIN (Abstract)

1. The basic keywords of the thesis (3-5 keywords):

I. keyword

II. keyword

III. keyword

IV. keyword

V. keyword

2. 2-3 sources that are considered to be the most important (literature):

I. source

II. source

III. source

 The short, maximum one-page-long abstract of the thesis

GUIDELINES

Typeface and font size used in footnotes:

Times New Roman 10 Line spacing in the main body, abstract,

Table of Contents and Bibliography: 1.5

Line spacing in footnotes: single

The full text of the thesis (also including the text in the footnotes) shall be fully justified (aligned along both margins) Left margin size: 3 cm Right, top and bottom margin size: 2.5 cm

Each word-for-word quotation is punctuated by quotation marks and each is completed with a footnote containing a citation to the reference work.

No word-for-word quotation may be longer than 10 lines / 2 paragraphs / 500 characters (including spaces). All citation information is included in a footnote in the case of each piece of paraphrased material.

Citations are marked by displaying superscripted decimal numbers in one consecutive series. Referenced printed literature and the titles listed in the printed literature section of the Bibliography are cited in accordance with the following basic format and its corresponding versions depending on the specific type of source material: AUTHOR: Title. Place of publication, Publishing House, year of publication.

Citation information related to both word-for-word quotations and paraphrased material has to include the specific page number(s) of the original text that is cited. When referring to a specific page or range of pages, insert the abbreviation „p.” or „pp.” respectively at the very end of the citation. For example: TIMMONS, J.: New Venture Creation: Entrepreneurship for the 21st century. Irwin, Homewood, IL. 2003. p. 15.

References to electronic literature follow the same rules as those pertaining to printed literature but shall include the electronic address and the last updated date.

References to Internet sources that do not fall into the category of electronic literature comply with the format below in case the following data may be identified:

AUTHOR: Title. In: Name of online content unit {online} electronic accessibility, date of last update. In case the above data may not be identified, they may be omitted. For example: Sallie Mae: How Undergraduate Students Use Credit Cards: Sallie Mae’s National Study of Usage Rates and Trends 2009. http://static.mgnetwork.com/rtd/pdfs/20090830_iris.pdf, issued: April 2009, download: 2016. 09.01.)

Minimum number of sources to be used in the thesis according to source type  Printed or electronic academic literature              Other sources 

           15                                                                               5

The referencing system used in the Bibliography complies with the referencing system used in the main body.

The Bibliography includes clearly separated sections for printed / electronic sources and other sources.

The works cited in the Bibliography are numbered and listed in alphabetical order by the author’s last name (inserting the title Dr. after the name).

The Bibliography includes all materials cited in the thesis. The Bibliography includes only those sources that are actually cited in the thesis. 

SHOULD INCLUDE TABLE OF CONTENTS IN THIS MANNER

Table of Contents 1. INTRODUCTION………………………………………………………………………………………………. 5 2. THE HISTORY OF THE ECONOMIC AND MONETARY UNION…………………………………………………………………………………………………………. 7 2.1. The Road to EMU ……………………………………………………………………………………………. 7 2.2. The Creation of the Economic and Monetary Union …………………………………………… 12 2.3. The Institutions of the Economic and Monetary Union……………………………………….. 17 2.4. Advantages, Disadvantages and Risks Related to EMU………………………………………. 18 3. THE INTRODUCTION OF THE EURO …………………………………………………………….. 23 3.1. The Adoption of the Euro in the EU 11 …………………………………………………………….. 23 3.2. Euro Adoption in Slovenia………………………………………………………………………………. 27 3.3. Enlargement: New Members Join the Eurozone (Cyprus, Malta) …………………………. 29 3.4. Slovakia adopts the Euro…………………………………………………………………………………. 31 4. POTENTIAL ENLARGEMENT OF THE EUROZONE ………………………………………. 34 4.1. Baltic States…………………………………………………………………………………………………… 34 4.2. The Checz Republic and Poland ………………………………………………………………………. 36 4.3. Hungary………………………………………………………………………………………………………… 39 4.4. Further Options for Enlarging the Euro Area……………………………………………………… 42 5.

THE IMPACT OF THE ECONOMIC CRISIS …………………………………………………….. 45 5.1. The Impact of Recession in the Eurozone………………………………………………………….. 45 5.2. The Impact of Recession in Accession Countries Planning to Join the Eurozone……. 48 6. SUMMARY …………………………………………………………………………………………………….. 52 BIBLIOGRAPHY ………………………………………………………………………………………………… 55

KINDLY USE 15 books or articles from credible sources + 5 other sources (internet, interviews, company data) REference all in this case.

EBSCO INSTEAD OF GOOGLEGOOGLE SCHOLAR INSTEAD OF GOOGLE

PAGE NUMBERS ON ALL PAGES AND DIAGRAMS

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