Question

Part 1 of 1 – 80.0/ 100.0 Points

Question 1 of 20

5.0/ 5.0 Points

From a __________ perspective, resources are wasted unless they contribute to success in the marketplace, and the more direct the contribution, the better.

A. global economic

B. customer service

C. strategic manager’s

D. world-class manufacturing

Feedback: Page 36

Question 2 of 20

5.0/ 5.0 Points

The concepts of trust, integrity, and __________ are part of the value system of total quality.

A. morality

B. responsibility

C. vision

D. legality

Feedback: Page 57

Question 3 of 20

5.0/ 5.0 Points

One of the best ways managers can help build trust is to:

A. ensure that organizational guidelines are followed.

B. protect the interests of those who are not present at the time as if they were.

C. promote responsibility and total quality expectations.

D. demonstrate integrity and ethical behavior.

Feedback: Page 56

Question 4 of 20

0.0/ 5.0 Points

When handling an ethical dilemma, managers should select the option that will most likely:

A. pass the various ethics tests.

B. build strength in the organization.

C. set the best example for employees.

D. None of the above

Question 5 of 20

0.0/ 5.0 Points

Managers can play a role in promoting ethical behavior on the job by:

A. maintaining sound financial standards.

B. implementing total quality.

C. ensuring customer satisfaction.

D. developing written ethics guidelines.

Feedback: Page 58

Question 6 of 20

5.0/ 5.0 Points

Before beginning the planning process, an organization should:

A. establish a corporate vision.

B. conduct a SWOT analysis.

C. identify the organization’s mission.

D. establish a strategy planning team.

Feedback: Page 37

Question 7 of 20

5.0/ 5.0 Points

__________ refers to the values that are subscribed to and fostered by society in general and by individuals within society.

A. Ethics

B. Maslow’s Hierarchy of Needs

C. Morality

D. Social responsibility

Feedback: Page 53

Question 8 of 20

5.0/ 5.0 Points

A __________ is something an organization does so well it can be viewed as a competitive advantage.

A. quality standard

B. vision

C. differentiation strategy

D. core competency

Feedback: Page 37

Question 9 of 20

5.0/ 5.0 Points

Which one of the following is NOT a category of competitive strategy?

A. cost leadership

B. product positioning

C. market-niche

D. differentiation

Question 10 of 20

5.0/ 5.0 Points

Which of the following statements is true concerning strategies used to execute a strategic plan?

A. Organizations should communicate at all times.

B. Consult with only managers.

C. Adjust to administrative barriers.

D. Be flexible but do not improvise.

Feedback: Pages 47-48

Question 11 of 20

5.0/ 5.0 Points

The __________ approach to ethics is a pragmatic approach based on the belief that people are basically good.

A. best-ratio

B. black-and-white

C. full-potential

D. morally responsible

Feedback: Page 58

Question 12 of 20

5.0/ 5.0 Points

To promote successful execution of strategies, organizations should undertake which of the following strategies?

A. Eliminate administrative barriers

B. Conduct a secondary SWOT analysis

C. Hold a stakeholder’s gap analysis

D. Contract with an execution specialist

Question 13 of 20

5.0/ 5.0 Points

When providing ethics training, it is important to:

A. facilitate, don’t preach.

B. stimulate disAshworth college BZ440 Online exam 1 latest 2016,Business & Finance,$15.00,

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