Question Description
Controls at the Sands Hotel and Casino
Harvard Business School Case Study # 9-184-048
Your assignment is to answer the following questions. While not limited in length, your response should adequately answer the question.
1. Prepare a list of controls described in the case. What control problems are they designed to address?
2. Focusing on three key roles – blackjack dealer, blackjack pit boss, VP of Casino Operations. Using these three types of controls (Results Controls, Action Controls, Personnel Controls), how would you characterize the “control strategy” used over each of these roles?
3. Is Stephen Hyde justified in being proud of his company’s control system? Why or Why not? Is anything done at the Sands applicable to firms in other industries?
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