As the IT liaison, Senior tasked you with defining the technical components of the SLA with the consultants.

Write a 2-page summary that includes:

• A listing of the Drotos Engineering IT manager and vendor roles and responsibilities
• A summary (in narrative or table format) with the acceptable metricsand measurements ranges, with definitions and rationale that willensure optimum performance. Include minimum and maximum information for:
  • Disk space use (e.g., for each system, the minimum amount of diskspace required by the application/person/system to run efficiently)
  • Response time
  • Uptime
• Vendor to Drotos Engineering reporting requirements

Part 2

During the first few weeks your SLA is inplace, you work with the consultant to resolve performance andoptimization issues that arise. Your decisions will help create atemplate for the vendor to follow with later issues. Two issues arosethat required documentation.

Issue 1

The baseline performance for your system is35% below what was projected to access data and store data. Monitoringindicates that the source of the poor performance could be the network,disk, or CPU.

Write a 1- to 2-pagedescription of how the vendor should address the issue using thefollowing resource provisioning/deprovisioning options:

• Usage patterns
• Cloud bursting
• Extending cloud scope, storage, and virtual machines
• Application life cycle
• Business need changes

Issue 2

Your engineering applications are subjectto many regulations. You learn that a new security regulation requiresthe assurance of a 3-second response time to ensure the user's flow ofthought remains uninterrupted because of the sensitive nature of thedata on the system.

Write a 1- to 2-pagedescription that defines and describes the appropriate provisioningtechniques the vendor is to follow to address the new regulation and toensure your customers' and internal data remain protected.