Question Description
APPLIED PROCESS ANALYSIS PROJECT
|
Step |
Description |
Deliverables |
|
1 |
Select an appropriate process to redesign.This process should: be a key/critical business process reflecting the 3 C’s (customer, competence, competition). be of reasonable scope — neither too simple nor complex in scope. be an OPS process – avoid CROPS & JOPS as these require extensive coordination to develop. |
Artifact(s) reflecting involvement of effected parties in your process redesign effort.Examples include: F Email/memo soliciting participation F Agenda/meeting notes F Email/memo from manager or other stakeholders |
|
2 |
Develop a current state flowchart/service blueprint of the existing process. |
Current state flowchart/service blueprint |
|
3 |
Develop a current state process chart for the existing process. |
Current state process chart |
|
4 |
Perform a value stream analysis of the current process that highlights delay/non-value added activity. |
Current state value stream map highlighting delay/non-value added activity in existing process |
|
5 |
Based on the results of steps 2-4, propose a redesigned future state process. |
Proposed future state flowchart/service blueprint |
|
6 |
Develop a proposed future state process chart. |
Proposed future state process chart |
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