Read the vignette and answer the questions.

A 35-year-old Hispanic mother walks into a community agency near her home with her two toddlers in tow. A neighbor told her that the agency has low-cost, high-quality child care services and she would like to learn about the program. The brochures she sees are in English so she approaches a receptionist, who asks her in English to complete some paperwork. After filling out the information sheet, she approaches the receptionist again with some questions. Seeing that the mother doesn’t understand her, the receptionist immediately asks a service provider who learned basic Spanish in college to come speak with her. The service provider briefly explains the paperwork to the mother and offers to call in a translator. The mother, unsure about what was said and worried that the translator represents someone official who may ask her difficult questions, takes the brochures and thanks the service provider warmly. She leaves the agency and doesn’t return.

You are the social worker who does community outreach and this client is referred to you for follow up.

Forum Questions:

· Discuss the significant cultural issues that you may encounter with this case.

· Discuss the possible policy issues that interfered with creating an inclusive environment for this client seeking assistance?

· Explore the advocacy efforts will you engage in to address client’s needs (and those in the community of similar cultural position who are served by your agency)?

Word count 200-300 words with complete sentences and correct grammar. You have to look at this on a social work perspective.