answer these question. I can give you more tips if you do it well, thank you.

1. Store #34 of CDA Hardware Associates has had below average sales over the past fewyears. As head of franchise operations, you are concerned with the continued low salesvolume. The store manager wants you to diagnose the problem and recommend whatmight be possible causes. Using at least 3 parts of the MARS model in your text, providea possible reason for each part of the model as to why employees at Store #34 might beperforming below average. Provide an example for each of the possible reasons.

2. You supervise 20 sales representatives who are spread out across the country. You mustmonitor their work and have frequent communication with them from companyheadquarters. Considering the text/course material on feedback and motivation, howwould you design a feedback plan that would improve the performance of theseemployees with respect to increasing sales with new clients.

3. Your organization wants to improve employee motivation. The employees alreadyappear to have strong P-O expectancies and the outcomes valences are quite favorable forsupporting strong performance. However, employees seem to have a low E-Pexpectancy. What is this and what could your company do to address this?

10 points each

4. What is emotional labor? Provide an example of a situation when you have experiencedemotional labor. What kinds of jobs tend to involve emotional labor? What canorganizations do to help minimize the negative consequences of emotional labor?

5. Choose ONE of the following questions to answer.

a. There is an ongoing debate in the organizational behavior field as to whether oneshould consider the personality traits of job applicants when selecting them into anorganization. Take the view that personality traits should be considered in theselection process and provide an argument for your position. Why is this important?Does industry/type of job matter?

b. A courier service laid-off a large percentage of its production staff during last year’srecession. These low-skilled employees performed routine tasks filling orders. Thecompany now wants to rehire them. However, most of these former employees havesince found employment in other companies and industries. Do you think thecompany lost much of its intellectual capital in this situation? Explain your answer.