The final definition of quality is the customer’s perception of a product’s or service’s

A- quality of conformance

B- quality of design

c- fitness for use

d- process capability

The answer is ()

2- From the producer’s perspective, an important consideration in achieving quality of conformance is

A- quality cost

B- product cost

C- design cost

D- labor cost

The answer is ()

3- The PDCA cycle is also known as

A- Total Quality Management

B- Six Sigma

c- the Deming Wheel

D- ISO:9001

The answer is ()

4- Match the following quality tools with the descriptions below.

A- The causes of quality problems, divided into categories

(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)

B- Chart that helps focus on quality problems that will result in the greatest immediate impact on quality improvement

(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)

c-
Shows the natural frequency of data related to a quality problem

(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)

D- Shows the relationship (or lack thereof) between two variables

(Scatter diagram or Histogram or Cause and Effect Diagram or Pareto Diagram ) (please choose one)The answer is (.)

5-Which of the following is NOT an effort to involve employees in quality improvement?

A-Kaizen

B-Process improvement teams

C-Quality circles

D-VoC

6-The Six Sigma process DMAIC stands for

A- design, manage, analyze, implement, continuous improvement

B-
define, measure, analyze, improve, control

c- design, make, assemble, inspect, complete

D- define, make, align, implement, control

The answer is ()

7- Which of the following is true about quality costs?

A- The cost of achieving good quality includes both internal and external failure costs.

B- Prevention costs are the costs of ensuring that product-quality specifications are being met.

C- External failure costs include both scrap and rework costs.

D-

Quality costs include both the cost of quality assurance and the cost of not conforming to specifications.

The answer is ()

8- Improving quality can have a positive effect on productivity by both increasing good output and reducing inputs.

A- True

B- False

The answer is ()

9- Which of the following is NOT true about quality management in services?

A-

Quality is difficult to manage in services because customers interact directly with the "production process."

B- Quality is difficult to manage in in services because many dimensions of service quality are subjective in nature.

C-

The quality tools are not as applicable in a service environment as in a manufacturing environment.

D-

Service firms typically lose more customers for quality reasons than they do for price.

The answer is ()