Question Description
Troubleshooting
Preparation
An important task for a systems administrator is explaining how to troubleshoot common computer issues new employees encounter.
Instructions
Write a 2–3 pages paper in which you consider the following:
- Describe protection and safety measures for support technicians.
- Identify safety measures for working with electronics.
- Explain the dangers that support technicians should consider.
- Describe troubleshooting steps for resolving common PC and network issues.
Please use Microsoft Word to complete this assignment.
Refer to the Troubleshooting Scoring Guide to ensure that you meet the grading criteria for this assignment.
Minimum of 3 references.
Troubleshooting Scoring Guide
Due Date: End of Unit 5.
Percentage of Course Grade: 15%.
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Troubleshooting Scoring Guide Grading Rubric |
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Criteria |
Non-performance |
Basic |
Proficient |
Distinguished |
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Describe protection and safety measures for support technicians. |
Does not describe protection and safety measures for support technicians. |
Lists protection and safety measures for support technicians. |
Describes protection and safety measures for support technicians. |
Describes protection and safety measures for support technicians within the context of a system administrator’s responsibilities. |
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Identify safety measures for working with electronics. |
Does not identify safety measures for working with electronics. |
Identifies incorrect safety measures for working with electronics. |
Identifies safety measures for working with electronics. |
Describes safety measures for working with electronics. |
|
Explain the dangers that support technicians should consider. |
Does not explain the dangers that support technicians should consider. |
Identifies potential dangers that support technicians should consider. |
Explains the dangers that support technicians should consider. |
Evaluates the dangers that support technicians should consider. |
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Describe troubleshooting steps for resolving common PC and network issues. |
Does not describe troubleshooting steps for resolving common PC and network issues. |
Lists troubleshooting steps for resolving common PC and network issues. |
Describes troubleshooting steps for resolving common PC and network issues. |
Evaluates troubleshooting steps for resolving common PC and network issues. |
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Communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. |
Does not communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. |
Communicates somewhat in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. |
Communicates in a manner that is scholarly, professional, and consistent with expectations for members of professional communities. |
Communicates in a manner that is scholarly, professional, and consistent with expectations for members of professional communities; written communication is free of errors that detract from the overall message. |
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