Question Description
Q. 1: Information technology empowers people. I am expecting your research on this topic. Here are some hints.
- Pro: Technology empowers people by giving them the information needed to live in this complex world, for example, information about their health and welfare lets people challenge those in power.
- Con: Technology empowers the few who control it and disempowers the rest, for example, the majority of the world is losing access to their information, intellectual property, resources, opportunities for advancement, language, and culture. Technology and the Internet are another way for the rich to control how the world works in order that they can control and benefit from the work of the poor.
Q. 2: Describe customer relationship management systems and how they help to improve the activities involved in promoting and selling products to customers as well as providing customer service and nourishing long-term relationships.
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