Week 5 – Assignment: Evaluate Strategies for Improving Communication

Instructions

The ability of a healthcare manager to effectively communicate both expectations and recognition of staff accomplishments forms the foundation for keeping staff motivated. Increasing the frequency of feedback loops means increasing communications to staff indicating they are appreciated and valued for their contributions to the organization. This is important for them to know.

In an analytical paper, prepare a written response to the following:

1. Describe five strategies for improving communications that have been proven to be effective in healthcare organizations. Critique these strategies to justify why they are effective. Library and Internet resources will be helpful here.

2. Discuss how verbal and non-verbal forms of communication each play an important role in how a manager interacts with leadership (peer colleagues and senior level) and with employees. What must a manager keep in mind when communicating with each group? Provide examples to support your findings.

Support your paper with at least three scholarly resources. In addition to these specified resources, other appropriate scholarly resources, including older articles, may be included.

Length: 5-7 pages, not including title and reference pages

Your paper should demonstrate thoughtful consideration of the ideas and concepts presented in the course by providing new thoughts and insights relating directly to this topic. Your response should reflect scholarly writing and current APA standards.

Criteria

Described five strategies for improving communication (2 points).

Discussed verbal and non-verbal forms of communication (2 points).

Appraised how a manager communicates with peers, senior leadership, and employees (3 points).

Included a minimum of three scholarly references, with appropriate APA formatting applied to citations and paraphrasing. Paper is 5-7 pages long not including the title and reference pages (3 points).

(Total Points 10)

Please research website for additional help:Phutela, D. (2015). The importance of non-verbal communication.

Please Watch following videos for additional help:

Building a Magnetic Culture: How to Attract Top Employees, Engage Them, and Make Them Want to Stay

produced by Briefings Media Group, in Retaining Great Employees: Tactics for Hanging on to Your Best Talent (Bethesda, MD: Columbia Books, 2013, originally published 2013), 1 hour 26 mins

Professional Behavior In Healthcare Professions: Professionalism And Self-Presentation

produced by Odyssey Productions, in Professional Behavior In Healthcare Professions (New York, NY: Alexander Street, 2007), 23 mins

Staff Relations In Healthcare: Working As A Team

directed by Ken Lam, fl. 2008; produced by Ken Lam, fl. 2008 (New York, NY: Alexander Street, 2010), 33 mins