Question Description
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Term Paper Criteria for 100 points:
Write your personal reflection based on a book, Four Seasons: The Story of a Business Philosophy, Isadore Sharp (max. five pages)
- How the company’s leadership is different from other hospitality businesses? (one page)
- How does the company care about internal customers (=employees)? (one page)
- How the company serves external customers? (one page)
- How will you apply what you learned from this book into your future professional life? (one page)
- What is your own definition of “Service Management”? (half page)
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A term paper must be typewritten and submitted to Dropbox in D2L by Apr. 6 (Fri.) by Noon.
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Double-spacing, all pages numbered, correct spelling, and good grammar 12 font size,
40%Personal reflection of a book, Four Seasons: The Story of a Business
Philosophy
30%Detail in expressing issues, concisely and accurately
30%Quality of written expression including grammar, right format
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