Question 1

1. A manager’s role is that of “information processor,” whereas a leader’s role is:

to communicate the big picture — the vision.

to serve as a communication champion.

to communicate written information, facts, and dat

both to communicate the big picture — the vision and to serve as a communication champion.

Question 2

2. Being a good listener expands a leader’s role in the eyes of others because of all EXCEPT:

o active listening is an ongoing part of a leader’s communication.

o total attention is focused on the message.

o a leader concentrates on what to say next rather than on what is being sai

o a good listener finds areas of interest, affirms others, and builds trust.

Question 3

Discernment involves all EXCEPT:

detecting unarticulated messages hidden below the surface.

paying attention to patterns and relationships.

listening carefully for undercurrents that have yet to emerge.

trying to convince others to agree with a point of view.

Question 4

4. Messages transmitted through action and behavior are called:

nonverbal communication.

channel richness.

discernment.

communication champion.

Question 5

Face-to-face communication can be described as:

the richest form of communication.

the poorest form of communication.

impersonal one-way communication.

having slow feedback.

Question 6

The sender (such as a leader) initiates a communication by _____________ a thought or idea

encoding

decoding

creating “noise” around

channeling

Question 7

7. The guidelines for using email effectively include:

Don’t act like a newspaper reporter.

Say anything negative about a boss, friend, or colleague.

Keep e-mail messages short and to the point.

Use e-mail to start or perpetuate a feud

Question 8

A team has all the following components EXCEPT:

Teams share a goal.

Teams have individual “stars.”

Teams are made up of two or more people.

Teams work together regularly.

Question 9

The “storming” stage of team development is characterized by:

conflict and disagreement.

orientation.

establishment of order and cohesion.

cooperation and problem solving.

Question 10

Team types do NOT include:

functional teams.

vertical teams.

cross-functional teams.

self-directed teams.

Question 11

11. Using a third party to settle a dispute is:

mediation

groupthink

distributive justice

bargaining

Question 12

The __________________ reflects a high degree of both assertiveness and cooperativeness.

collaborating style

avoiding style

accommodating style

competing style

Question 13

_______________ is the tendency of people in cohesive groups to suppress contrary opinions.

Team dynamics

Groupthink

Mediation

Collective bargaining

Question 14

Interactive leaders tend to be:

competitive

individualistic

consensus builders.

reluctant to share power.

Question 15

Ethnocentrism is the belief that:

one’s culture and subculture are inherently superior to other cultures.

all cultures have value.

everyone in the organization has the same values, beliefs, and motivations.

everyone in the organization has the same attitudes about work and life.

Question 16

The invisible bar that separates women and minorities from top leadership jobs is called:

ethnocentrism.

power distance.

the glass ceiling.

uncertainty avoidance.

Question 17

17. When a leBUS 201 Chapter 4 Quiz (2015),Business & Finance,$7.00,

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