___________ is/are the most frequently used way(s) to communicate with coworkers, business contacts, friends, and family members.

Question 1 options:

	a) Cell phones
	b) Tweets
	c) Email
	d) Internet

Question 2 (5 points)

Saved

For your personal email, you may not need all the features in Outlook 2016, and instead, find that _______________is efficient for managing multiple personal email accounts.

Question 2 options:

	a) Outlook Mail
	b) Windows Mail
	c) OneNote
	d) Live Mail

Question 3 (5 points)

Saved

__________ is a program that enables you to store information about your contacts in electronic form.

Question 3 options:

	a) Information Manager
	b) Personal Information Manager
	c) Message Manager
	d) Contacts Manager

Question 4 (5 points)

Saved

You display and manage address books in Outlook's __________ module.

Question 4 options:

	a) Mail
	b) Calendar
	c) People
	d) Tasks

Question 5 (5 points)

_______________ is the default print setting and prints the text of selected items as individual printouts.

Question 5 options:

	a) Message style
	b) Memo style
	c) Print style
	d) Preview style

Question 6 (5 points)

Depending on what you want to print in your calendar, Outlook has a variety of print styles. You can print each of the following EXCEPT:

Question 6 options:

	a) a day.
	b) a week.
	c) a month.
	d) three months.

Question 7 (5 points)

You can use the blank area of the form, referred to as the ____________ area, for any information about the contact that doesn't have a corresponding form field.

Question 7 options:

	a) Notes
	b) Information
	c) Details
	d) Contact

Question 8 (5 points)

Writing a report, creating a memo, making a sales call, and organizing a staff meeting are all:

Question 8 options:

	a) actions.
	b) tasks.
	c) events.
	d) management tools.

Question 9 (5 points)

The default location for Outlook's calendar information is the Calendar:

Question 9 options:

	a) module.
	b) folder.
	c) tab.
	d) taskbar.

Question 10 (5 points)

By default, Outlook displays items in the Contacts list in __________, by last name.

Question 10 options:

	a) entry order
	b) order of priority
	c) frequency of contact order
	d) alphabetical order

Question 11 (5 points)

When you create a new ___________, you add it to your Contacts address book.

Question 11 options:

	a) profile
	b) record
	c) contact
	d) event

Question 12 (5 points)

In Outlook, ________ is a small window that displays when pointing to the Calendar, People, or Tasks button on the Navigation Bar.

Question 12 options:

	a) peek
	b) icon
	c) thumbnail
	d) pointer

Question 13 (5 points)

Which of the following cannot be done with tasks?

Question 13 options:

	a) Create tasks for yourself
	b) Create tasks and assign them to other people
	c) Accept task assignments from other Outlook users
	d) Accept task assignments from other email programs

Question 14 (5 points)

To add an item to your calendar, display the folder by clicking the Calendar button on the:

Question 14 options:

	a) Appointment Navigator.
	b) Event Navigator.
	c) Date Navigator.
	d) Navigation Bar.

Question 15 (5 points)

Business days include:

Question 15 options:

	a) Saturdays.
	b) Sundays.
	c) holidays.
	d) Fridays.

Question 16 (5 points)

Job success depends on communicating with others and managing your time, and ___________ is the tool to help you do that.

Question 16 options:

	a) Calendar module
	b) Task module
	c) People module
	d) Outlook

Question 17 (5 points)

Your email and personal information is stored in folders, and there are separate folders for each of Outlook's:

Question 17 options:

	a) functions.
	b) tasks.
	c) modules.
	d) contacts.

Question 18 (5 points)

A(n) ________ is a separate file that is included with an email message.

Question 18 options:

	a) add-on
	b) plug-in
	c) memo
	d) attachment

Question 19 (5 points)

Depending on what you want to print in your calendar, Outlook has a variety of print styles. For example, you can print any of the following EXCEPT a(n):

Question 19 options:

	a) individual appointment.
	b) event.
	c) schedule of events.
	d) meeting invitation.

Question 20 (5 points)

A(n) ________________ is a calendar activity occurring at a specific time and day that does not require inviting people or reservations.

Question 20 options:

	a) Event
	b) Meeting
	c) Task
	d) Appointment