Question 21 (2.5 points)

The program window control buttons include all the following EXCEPT:

Question 21 options:

	a) Minimize.
	b) Maximize/Restore Down.
	c) Open.
	d) Close.

Question 22 (2.5 points)

_____________ is a chain of email messages that originate from the same original message and have the same Subject.

Question 22 options:

	a) Dialog
	b) Stream
	c) Message list
	d) Conversation

Question 23 (2.5 points)

In the message list, a small paper clip icon displays above the date of the message. This indicates that the message:

Question 23 options:

	a) is urgent.
	b) is new.
	c) has an attachment.
	d) requires confirmation of receipt.

Question 24 (2.5 points)

You can preview and scroll through Office files, text files, HTML files, RTF files, PDF files, XPS files, and some other attachment file types directly in the:

Question 24 options:

	a) Folder Pane.
	b) Navigation Bar.
	c) Message Pane.
	d) Reading Pane.

Question 25 (2.5 points)

_____________ module is a component in Outlook that displays and manages your contacts-individuals about whom you have information such as their address, email address, phone numbers, and URLs.

Question 25 options:

	a) Address
	b) People
	c) Mail
	d) Contacts

Question 26 (2.5 points)

___________ moves the insertion point to the beginning of the line.

Question 26 options:

	a) Ctrl+Up
	b) Ctrl+Home
	c) Home
	d) Pg Up

Question 27 (2.5 points)

When you want to leave a single blank line between paragraphs, press:

Question 27 options:

	a) Enter one time.
	b) Enter two times.
	c) Spacebar one time.
	d) Spacebar two times.

Question 28 (2.5 points)

The header for a message includes information about all the following EXCEPT the:

Question 28 options:

	a) sender.
	b) subject.
	c) date received.
	d) date sent.

Question 29 (2.5 points)

If you are using a touchscreen device, ____________ to click it.

Question 29 options:

	a) slide your finger on the screen
	b) slide an item a short distance with a quick movement
	c) touch the screen with two or more fingers and then stretch your fingers apart
	d) tap an item

Question 30 (2.5 points)

__________ finds Outlook commands that match the search term you enter, and links to related Outlook Help articles and online search results.

Question 30 options:

	a) Find command
	b) Locate command
	c) Tell Me Box
	d) Quick Access Toolbar

Question 31 (2.5 points)

A _____________ is a category of information within an Outlook item, such as the subject of a message, the date and time received, or a company name or address.

Question 31 options:

	a) header
	b) section
	c) field
	d) datafield

Question 32 (2.5 points)

If you are using a touchscreen device, ____________ to zoom in.

Question 32 options:

	a) slide your finger on the screen
	b) slide an item a short distance with a quick movement
	c) touch the screen with two or more fingers and then stretch your fingers apart
	d) tap an item

Question 33 (2.5 points)

Outlook ____________ is a single screen that summarizes the day's calendar events and scheduled tasks associated with the default email account.

Question 33 options:

	a) Events
	b) News
	c) Today
	d) Tasks

Question 34 (2.5 points)

When you create a contact or import contact records from other systems, the contact records display in the middle pane of the __________window.

Question 34 options:

	a) People
	b) Outlook
	c) Mail
	d) Contacts

Question 35 (2.5 points)

If your Inbox contains no messages, the ___________ is blank.

Question 35 options:

	a) Folder Pane
	b) Navigation Bar
	c) message list
	d) Reading Pane

Question 36 (2.5 points)

By default, the Calendar module displays a view of the current:

Question 36 options:

	a) day.
	b) week.
	c) month.
	d) year.

Question 37 (2.5 points)

_____________ is a person, organization, or business with whom you communicate.

Question 37 options:

	a) Associate
	b) Peer
	c) Contact
	d) Colleague

Question 38 (2.5 points)

The Status Bar displays and provides access to information about all the following EXCEPT:

Question 38 options:

	a) item due dates.
	b) reminders.
	c) group notifications.
	d) zoom controls.

Question 39 (2.5 points)

_____________ is a component in Outlook that manages your messages.

Question 39 options:

	a) Outlook Today
	b) Mail module
	c) Microsoft account
	d) Message module

Question 40 (2.5 points)

On the ribbon, ribbon groups are a named set of commands that are related to each of the following EXCEPT:

Question 40 options:

	a) object.
	b) task.
	c) item.
	d) action.