Question Description
write about one page will be fine, personal reflection
The Tech-Savvy Hotelier | Outsourcing for a Better Customer Experience
Many managers in the hospitality industry are constantantly involved in outsourcing various components of the work within their organization. Our book uses the example of Disney outsourcing the luggage handlers from the airport to the various resorts to a company called Baggage Airline Guest Services (BAGS). Explore a bit on your own and report some of the current trends in this topic area that particularly stands out to you.
Two websites that will help are:
1) www.findarticles.com – Search "outsourcing in the hospitality industry"
2) www.hotelresource.com – Search "outsourcing" in the search bar and you will find them by "Industry news" and "Industry Trends" and "Web Directory."
Share with us what you find interesting within this topic.
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