QUESTION 1

1. Which dimension of the Myers-Briggs Type Inventory describes us in terms of our approaches to life and thinking style?
   

   	a.	Trusting-untrusting
   	b.	Thinking-feeling
   	c.	Introversion-extraversion
   	d.	Judging-perceiving
   	e.	Sensing-intuition

1 points

QUESTION 2

1. A key paradox managerial leaders face within the human relations model is that:
   

   	a.	An overemphasis on developing cohesion and commitment by involving employees in decision-making processes can lead to inappropriate involvement of employees in some decisions
   	b.	Encouraging creative thinking by employees can lead to a lack of planning
   	c.	Trying to develop a deeper understanding of self and others can lead to mistrust of employees
   	d.	An emphasis on developing employees may require managerial leaders to hire individuals who are not qualified
   	e.	When a manager communicates his or her vision, it can lead employees to feel that they are not included in decision-making processes

1 points

QUESTION 3

1. The work on emotional intelligence includes three dimensions of self-awareness including which of the following?
   

   	a.	Emotional avoidance
   	b.	Emotional contagion
   	c.	Self-expression
   	d.	Self-confidence
   	e.	Self-deprecation

1 points

QUESTION 4

1. Which model uses adaptability and external support as its criteria of effectiveness?
   

   	a.	Rational Goal
   	b.	Emotional Intelligence
   	c.	Open Systems
   	d.	Internal Process
   	e.	Human Relations

1 points

QUESTION 5

1. Team building activities ….
   

   	a.	Should emphasize the importance of getting all team members to like one another.
   	b.	Can focus on either clarifying roles or assessing performance.
   	c.	Should be isolated events that are only used if the team is having problems.
   	d.	Should focus on the team as a whole, rather than how individuals are fulfilling their roles
   	e.	Can only be used effectively in the forming and storming stages of team development.

1 points

QUESTION 6

1. Which of Fayol’s principles required that employees must receive a fair wage for services rendered?
   

   	a.	Subordination of individual interest to general interest
   	b.	Scalar chain
   	c.	Authority and responsibility
   	d.	Stability of tenure of personnel
   	e.	Remuneration of personnel

1 points

QUESTION 7

1. Which of the four management models would advocate that clear direction leads to productive outcomes?
   

   	a.	Emotional Intelligence
   	b.	Internal Process
   	c.	Human Relations
   	d.	Open Systems
   	e.	Rational Goal

1 points

QUESTION 8

1. Dale Carnegie’s book, How to Win Friends and Influence People, focused on the importance of understanding the needs and interests of others. It first became popular during the time of which management model?
   

   	a.	Open Systems
   	b.	Rational Goal
   	c.	Emotional Intelligence
   	d.	Human Relations
   	e.	Internal Process

1 points

QUESTION 9

1. As discussed in the text, what is an argument?
   

   	a.	A pair of opposing perspectives
   	b.	A train of reasoning
   	c.	A disagreement between two people
   	d.	An enacted conflict situation
   	e.	A quarrel between two issues of law

1 points

QUESTION 10

1. Within the human relations quadrant, a key assumption is that the best way to develop committed and involved employees is to
   

   	a.	Give them annual pay increases
   	b.	Provide them with opportunities to be involved in organizational processes
   	c.	Encourage them to use creative thinking techniques
   	d.	Let them develop their own job descriptions
   	e.	Give them opportunities to mentor other employees

1 points

QUESTION 11

1. Which management model in the competing values framework includes competencies that relate to reducing information overload and improving information flows, working with people in different parts of the organization, managing projects, evaluating performance, and making sure employees comply with rules and regulations?
   

   	a.	Rational Goal
   	b.	Internal Process
   	c.	Emotional Intelligence
   	d.	Open Systems
   	e.	Human Relations

1 points

QUESTION 12

1. Why is the competing values framework more useful for managers than earlier models of management?
   

   	a.	It uses colors to help managers remember to use different types of behaviors in different situations
   	b.	It helps managers identify the one best way to manage their employees
   	c.	It better reflects the multiple concerns that managers must take into account when making decisions
   	d.	It takes into account the external environment which had previously been ignored by management models
   	e.	None of these; the competing values framework is not more useful than earlier models of management

1 points

QUESTION 13

1. The book is organized around a five step learning process called the ALAPA model. Which of the following is NOT one of the steps in the ALAPA model?
   

   	a.	Assessment
   	b.	Learning
   	c.	Analysis
   	d.	Argumentation
   	e.	All of the following are part of the model

1 points

QUESTION 14

1. A manager should do all of the following EXCEPT which one to prepare for an effective meeting?
   

   	a.	Prepare and distribute an agenda at the meeting
   	b.	Select appropriate participants for the meeting
   	c.	Select an appropriate time and place to meet
   	d.	Ensure whether special equipment if necessary for the meeting
   	e.	Set objectives for the meeting

1 points

QUESTION 15

1. Which of the following statements is true about advocacy groups?
   

   	a.	They are a method for stimulating conflict.
   	b.	They are similar to the collaborative method of conflict resolution.
   	c.	Their purpose is to create higher quality decisions.
   	d.	a, b and c
   	e.	They are similar to the collaborative method of conflict resolution and their purpose is to create higher quality decisions but they are not a method for stimulating conflict.

1 points

QUESTION 16

1. Which management model was most strongly influenced by ever-more rapid technological advances?
   

   	a.	Open Systems
   	b.	Human Relations
   	c.	Rational Goal
   	d.	Internal Process
   	e.	Emotional Intelligence

1 points

QUESTION 17

1. Which of the following is true about conflict?
   

   	a.	The consequences of conflict depend upon the type of conflict
   	b.	The consequences of conflict are often negative, so it should be discouraged
   	c.	Conflict is inevitable, so it should be managed, rather than avoided.
   	d.	a. b and c
   	e.	The consequences of conflict depend upon the type of conflict and conflict is inevitable, so it should be managed, rather than avoided, but the consequences of conflict should not be discouraged.

1 points

QUESTION 18

1. Which characteristics below describe performance management systems that are based on organizational values reflecting involvement, communication and trust?
   

   	a.	They are used as a time to clarify the employee’s career needs
   	b.	They are conducted on an annual basis
   	c.	They focus solely on employee performance
   	d.	The performance review is seen as a time to clarify standards
   	e.	All of these

1 points

QUESTION 19

1. Which of the following characteristics can be used to differentiate teams from groups?
   

   	a.	Team members share common values.
   	b.	Team members work together interdependently.
   	c.	Team communication structures increase the amount of face-to-face interaction.
   	d.	All team members have similar levels of knowledge, skills, and abilities.
   	e.	All of these are characteristics of teams.

1 points

QUESTION 20

1. What competencies are important for creating and sustaining commitment and cohesion?
   

   	a.	Communicating honestly and effectively, working and managing across functions, setting goals and objectives
   	b.	Living with change, thinking creatively, managing change
   	c.	Understanding self and others, communicating a vision for the organization, developing employees
   	d.	Managing projects, designing work, managing across functions
   	e.	Understanding self and others, mentoring and developing others, managing and leading teams

1 points

QUESTION 21

1. All of the following are included in Taylor’s four principles of management except?
   

   	a.	Offer incentives so that workers behave in accordance with the science of the job
   	b.	Systematically select workers so that they fit the job, and then train them effectively
   	c.	Support workers by carefully planning their work and smoothing the way as they do their jobs
   	d.	Closely monitor employees to make sure that they are following the science for their job
   	e.	Develop a science for every job to replace old rule-of-thumb methods

1 points

QUESTION 22

1. Which management model in the competing values framework focuses on creating and sustaining commitment and cohesion?
   

   	a.	Rational Goal
   	b.	Emotional Intelligence
   	c.	Human Relations
   	d.	Internal Process
   	e.	Open Systems

1 points

QUESTION 23

1. Which of the following is true about reflective listening?
   

   	a.	It is based on empathy
   	b.	With reflective listening, one becomes a helper who tries to facilitate the sender’s communication.
   	c.	When you are practicing reflective listening, you are trying to keep the other person talking.
   	d.	a, b, and c above
   	e.	It is based on empathy and with reflective listening, one becomes a helper who tries to facilitate the sender’s communication, but when you are practicing reflective listening, you are not trying to keep the other person talking.

1 points

QUESTION 24

1. Which barrier to effective interpersonal communication occurs when the sender has difficulty expressing the concept?
   

   	a.	Difference in communication styles
   	b.	Status
   	c.	Hidden agendas
   	d.	Hostility
   	e.	Inarticulateness

1 points

QUESTION 25

1. Which of the following statements describes the roles individuals take on in groups?
   

   	a.	Each role is best played by only one person and most people are most comfortable playing one or two roles during team meetings.
   	b.	Group members can take on roles that either facilitate or hinder team effectiveness and most people are most comfortable playing one or two roles during team meetings.
   	c.	Most people are most comfortable playing one or two roles during team meetings.
   	d.	Each role is best played by only one person.
   	e.	Group members can take on roles that either facilitate or hinder team effectiveness.

1 points

QUESTION 26

1. Which of the following activities is part of the manager’s role as a coach?
   

   	a.	Helping employees develop their self-awareness
   	b.	Emphasizing goals and standards as a means to enhance performance results
   	c.	Providing the employee with specific information the employee needs to enhance work performance
   	d.	a, b and c
   	e.	Helping employees develop their self-awareness and emphasizing goals and standards as a means to enhance performance results, but not providing the employee with specific information the employee needs to enhance work performance

1 points

QUESTION 27

1. Research on self-directed learning suggests that the ALAPA process will be enhanced when …
   

   	a.	Learners take time to reflect upon each activity after they have completed it
   	b.	Learners skip the steps that they already feel they understand
   	c.	Learners focus primarily on the content that is described in the Learning segment
   	d.	Learners focus primarily on the answers to the Assessment segment
   	e.	Learners repeat Analysis activities to improve their speed

1 points

QUESTION 28

1. Which conflict management approach is most appropriate when opponents with equal power are committed to mutually exclusive goals?
   

   	a.	Avoidance
   	b.	Compromise
   	c.	Competition
   	d.	Collaboration
   	e.	Accommodation

1 points

QUESTION 29

1. Which element of an argument is described as evidence that supports the conclusion?
   

   	a.	Claim
   	b.	Grounds
   	c.	Warrant
   	d.	Bridge
   	e.	None of these

1 points

QUESTION 30

1. Which of the following is a warrant?
   

   	a.	Two students in the same class turned in exams with the same answers
   	b.	Two students were seen studying together in the library the day before a major examination
   	c.	Students who talk during an exam and who have matching papers are usually cheating
   	d.	Two students cheated on the exam
   	e.	Two students were seen talking during the exam

1 points

QUESTION 31

1. Why is it difficult for people to change their existing models of management?
   

   	a.	There are no sources of information available to them about alternative management models
   	b.	They are rarely in situations where their existing models of management fail to work as expected
   	c.	There are no real differences in management models, so there is no reason for them to change their existing management model
   	d.	Their identities and emotions are too closely tied with the management models they have used in the past
   	e.	They are almost always rewarded for behaving in ways that are consistent with their existing management models

1 points

QUESTION 32

1. Which of the following is true about the Johari Window?
   

   	a.	Choosing to withhold your personal information from others increases the unknown quadrant.
   	b.	When you get to know someone better, your blind quadrant gets larger.
   	c.	Learning more about yourself reduces your hidden quadrant.
   	d.	When you tell other people about yourself, your hidden area gets smaller.
   	e.	All of these are true about the Johari Window.

1 points

QUESTION 33

1. Assume your boss asks you to create a spreadsheet to evaluate the key variables that early contingency theories suggested were important for determining the appropriateness of managerial actions. Which variables would you need to include in the spreadsheet?
   

   	a.	Size of the organization, how customized the technology is, how turbulent/predictable the environment is, and what kind of individuals are employed by the organization
   	b.	Age of the organization, size of the industry, barriers to entry due to high capital requirements, and how customized the technology is
   	c.	Size of the organization, how customized the technology is, whether or not the organization operates globally, and the degree of political unrest in the environment
   	d.	Age of the organization, how customized the technology is, what type of products the organization sells, and how employees are compensated
   	e.	Complexity of government regulations, stability of the environment, and interdependence across divisions of the organization

1 points

QUESTION 34

1. The competing values framework is composed of a horizontal axis which ranges from _____ to External, an a vertical axis which ranges from Flexibility to _____>
   

   	a.	Control, Internal
   	b.	Maintenance, Adaptation
   	c.	Outside, Adaptation
   	d.	People, Process
   	e.	Internal, Control

1 points

QUESTION 35

1. Which management model in the competing values framework focuses on competencies related to creating a vision, setting goals, designing and organizing, motivating self and others, and managing execution?
   

   	a.	Open Systems
   	b.	Rational Goal
   	c.	Human Relations
   	d.	Internal Process
   	e.	Emotional Intelligence

1 points

QUESTION 36

1. According to your text, managers today must learn to transcend paradox. What is a paradox?
   

   	a.	A representation of a more complex reality
   	b.	A set of beliefs about what a manager should do
   	c.	A situation where two seemingly inconsistent ideas are both true
   	d.	All of these explanations are consistent with the concept of a management paradox
   	e.	None of these.

1 points

QUESTION 37

1. All of the following are disadvantages of involving employees in the decision making process EXCEPT?
   

   	a.	If meetings are not well structured, individuals with appropriate expertise may fail to contribute to the discussion.
   	b.	If meetings are not well structured, individuals with little or insufficient knowledge can over-contribute and dominate the discussion.
   	c.	When group members are overly cohesive, they may also become overly concerned with gaining consensus and suffer from groupthink.
   	d.	If employees do not have the proper expertise, participative decision making will likely result in a low-quality decision.
   	e.	Employees are often able to identify potential obstacles to implementing a decision as well as ways to avoid them.

1 points

QUESTION 38

1. Which of the four management models is characterized by an emphasis on political adaptation, creative problem-solving, and change management with a climate that is innovative and flexible?
   

   	a.	Human Relations
   	b.	Open Systems
   	c.	Rational Goal
   	d.	Emotional Intelligence
   	e.	Internal Process

1 points

QUESTION 39

1. What aspects of communication does the richness of a medium describe?
   

   	a.	The number of words a medium can convey in a specific statement
   	b.	How well the medium can handle multiple pieces of information simultaneously
   	c.	The total length of an overall conversation conveyed by the medium
   	d.	The degree to which the medium allows noise in the conversation
   	e.	None of these

1 points

QUESTION 40

1. Which of the following criteria can be used to differentiate coaching from mentoring?
   

   	a.	Coaches focus on performance results, whereas mentors focus on long-term career goals.
   	b.	Coaches tend to be the employee’s direct supervisor, whereas mentors are likely to be higher up in the organizational hierarchy.
   	c.	Coaches work with the full work unit as a team, whereas mentors focus on the one-on-one relationship with employees.>
   	d.	Coaches should be generally aware of the employee’s strengths and weaknesses, whereas mentors should focus specifically on the employee’s strengths.
   	e.	All of these