Create 8-12 slides of PowerPoint presentation with 5-10 minutes of recorded audio that will address conflict resolution with regards to a specific scenario that is depicted in the case study.

GRADING RUBRIC MUST BE FOLLOWED

SPEAKER NOTES MUST GIVE AT LEAST 10 MINUTES OF SPEAKING CONTENT

DO NOT RECORD/ ONLY CREATE POWER POINT AND SPEAKING NOTES

Power Point Should follow:

1. Cover slide: One slide that includes the name and number of the course, name of the project, submission date, name of the learner, and contact information.
2. Introduction slide: One slide that provides a brief overview of conflict resolution and the case study. This is the elevator speech of the case study and captures an overview in a list format. Provide two short paragraphs in the speaking notes to support the points made in the list.
3. Background slide: One slide that explains the background of the case study.
4. Analysis of the situation: A section of two slides that explains how a lack of cultural competence can compound already stressful situations and impede collaboration.
5. Communication slide 1: One slide that lists at least two communication strategies that leadership can use to help the organization resolve the conflict.
6. Communication slide 2: One slide that explains the role of relationships in communication. You may wish to discuss the relationship between leaders and followers and also leaders overseeing teams.
7. Communication slide 3: One slide that explains the role of communication in teamwork and collaboration.
8. Application of literature to the case study: Recommend strategies that could be implemented to improve the relationship between nursing and housekeeping.
9. Summary: One slide that sums up the case study.
10. References: This section should list, in APA format, the scholarly references used to create the plan, especially with regard to the review of the literature.

Resources: Conflict Resolution and Teams

• PRINT

• Conflict Resolution and Teams

  • Dinkin, S. P. (2013). Transforming conflict to collaboration in healthcare [Video] | Transcript. Retrieved from
    • This video gives an overview of a few strategies which can be used to overcome conflicts and encourage improved collaboration.
  • Dodoiu, G. (2015). Intentions for cooperative conflict resolution in groups: An application of the theory of planned behavior. Team Performance Management, 21(5/6), 259–273.
    • This study explores the effectiveness of cooperative conflict resolution on individuals and teams as a whole.
  • Jit, R., Sharma, C. S., & Kawatra, M. (2016). Servant leadership and conflict resolution: A qualitative study. International Journal of Conflict Management, 27(4), 591–612.
    • This study explores the most common conflict management strategies employed by servant leaders.
  • McKibben, L. (2017). Conflict management: Importance and implications. British Journal of Nursing, 26(2), 100–103.
    • The paper explores the importance of addressing the underlying causes of conflict in health care settings, as well as the implications of conflict on organizations, teams, and patients.
  • Payton, J. (2014). Conflict in the dialysis clinic. Nephrology Nursing Journal, 41(4), 365–368.
    • This article explores common causes and effects of conflict, as well as presents five basic conflict-handling styles.
  • Rosenstein, A. H., Dinklin, S. P., & Munro, J. (2014). Conflict resolution: Unlocking the key to success. Nursing Management (Springhouse), 45(10), 34–39.
    • This article explores strategies that health care professionals may use to resolve the conflicts that they experience throughout their practice.