Create a presentation (maximum of 20 slides with detailed speaker notes) for senior leadership in which four organizational leaders analyze the impact of a health care organization's new safety and quality dashboard. Include an analysis of what the new metrics mean and how they will inform departmental activities for the next quarter.

SCORING GUIDE MUST BE FOLLOWED TO THE LETTER
Resources:

Quality Improvement Tools

These resources on quality improvement tools help set the stage for the work you will need to do in your final assessment, which requires you to analyze a health care organization's safety and quality dashboards:

• Institute for Healthcare Improvement. (2018). Plan-do-study-act (PDSA) worksheet. Retrieved from http://www.ihi.org/resources/Pages/Tools/PlanDoStu…
• Mannon, M. (2014). Lean healthcare and quality management: The experience of ThedaCare. The Quality Management Journal, 21(1), 7–10.

The following suggested resources also appear in other course assessments. You will find that many of the tools and techniques used to detect errors in the health care industry are applicable to risk, patient safety, quality, and performance improvement, as these departments have mutual yet divergent interests. Each department will use the tools to identify information pertinent to their interests. For example, the risk manager may use the tool to abstract details pertaining to the potential for litigation. The safety officer, however, may be focused on details related to the root cause of the error.

• Gillam, S., & Siriwardena, A. N. (2013). Frameworks for improvement: Clinical audit, the plan-do-study-act cycle and significant event audit. Quality in Primary Care, 21(2), 123–130.
• Millar, R. (2013). Framing quality improvement tools and techniques in healthcare. Journal of Health Organization and Management, 27(2), 209–224.

Consult this resource for additional guidance on how to conduct research on quality improvement tools and other topics that will help you successfully complete your assessment.

• Health Care Administration Undergraduate Library Research Guide.

Dashboards

These resources on dashboards will help set the stage for the work you will need to do in your final assessment which requires you to analyze a health care organization's safety and quality dashboard:

• Carroll, C., Flucke, N., Barton, A. J. & Thompson T. L. (2013). The use of dashboards to monitor quality of care [PDF]. Clinical Nurse Specialist, 27(2), 61–62.
• Hall, J. T., & Kelly, C. M. (2014). A partnership to enhance outcomes through quality dashboards and action planning. American Nurse Today, 9(1), 58–61.
• Measurement Perspectives [PDF].
• Weiner, J., Balijepally, V., Tanniru, M., & Bujnowski, A. M. (2015). Integrating strategic and operational decision making using data-driven dashboards: The case of St. Joseph Mercy Oakland Hospital. Journal of Healthcare Management, 60(5), 319–331.

Metrics

These resources on metrics will help set the stage for the work you will need to do in your final assessment, which requires you to analyze a health care organization's safety and quality dashboards:

• Agency for Healthcare Research and Quality. (2017). Desirable attributes of a quality measure. Retrieved from http://www.qualitymeasures.ahrq.gov/tutorial/attri…
• Agency for Healthcare Research and Quality. (2017). Selecting quality measures. Retrieved from http://www.qualitymeasures.ahrq.gov/tutorial/selec…
• National Committee for Quality Assurance. (n.d.). HEDIS & performance measurement. Retrieved from http://www.ncqa.org/hedis-quality-measurement
• Office of Disease Prevention and Health Promotion. (2014). Leading health indicators. Retrieved from https://www.healthypeople.gov/2020/Leading-Health-…
  • Explore the 2020 LHI Topics on the far left side of the web page.