Question Description
Describe some of the places where you will probably be using the skills you are developing in this course on Investigations for Protective Services.
Choose a likely scenario related to your practice setting or another human services setting of your choice (i.e., juvinile setting , child or elder abuse investigation, violation of regulations in a child care or other care giving setting, abuse of a client in a residential care facility ).
Apply the readings in this module to your chosen scenario. How might the work on memory and cognitive interviewing be applied? How would you use root cause analysis to plan and implement your investigation? This assignment is to demonstrate your understanding of the readings. Make sure to discuss theory and its application, and use citations.
our analysis should be from 5 or more pages in length. Again – focus on theory and what it means to you. Be sure to cite any and all sources correctly according to APA style so that your academic integrity is not called into question.
Readings
Most of your readings will be from the assigned text. Here are additional readings and websites that may be used.
Readings/Preparation:
- Effective Interviewing of Children: A Comprehensive Guide for Counselors and Human Service Workers
, Chapter 3 – The Practice of the Interview - Quas, J ed. Memory and Suggestibility in the Forensic Interview
. Only the summaries of this book in the Online Required Readings (Content Guides) are required for the course, but you may want to review the whole text by clicking the link provided. - The following website covers "Root cause analysis for beginners." It demonstrates how root cause analysis can be used in investigations of various kinds as well as in quality control – http://www.asq.org/pub/qualityprogress/past/0704/q…
. Rooney, J. and L. N. Heuvel. "Root Cause Analysis for Beginners" 
available on the QualityProgress web site. Requires free registration to view article. - Investigations take place in many different settings. A book available in the ESC e-brary has a specific chapter which looks at methods that are used in analyzing incidents in health care settings. Vincent C. and S. Taylor-Adams. "The Investigation and Analysis of Clinical Incidents"
in Clinical Risk Management: Enhancing Patient Safety. BMJ Publishing Resource (2001). (You'll need to enter your ESC login information. Then scroll down and select chapter 23.)
Readings/Preparation:
- Effective Interviewing of Children: A Comprehensive Guide for Counselors and Human Service Workers , Chapter 3 – The Practice of the Interview
- Quas, J ed. Memory and Suggestibility in the Forensic Interview . Only the summaries of this book in the Online Required Readings (Content Guides) are required for the course, but you may want to review the whole text by clicking the link provided.
- The following website covers "Root cause analysis for beginners." It demonstrates how root cause analysis can be used in investigations of various kinds as well as in quality control – http://www.asq.org/pub/qualityprogress/past/0704/q… . Rooney, J. and L. N. Heuvel. "Root Cause Analysis for Beginners" available on the QualityProgress web site. Requires free registration to view article.
- Investigations take place in many different settings. A book available in the ESC e-brary has a specific chapter which looks at methods that are used in analyzing incidents in health care settings. Vincent C. and S. Taylor-Adams. "The Investigation and Analysis of Clinical Incidents" in Clinical Risk Management: Enhancing Patient Safety. BMJ Publishing Resource (2001). (You'll need to enter your ESC login information. Then scroll down and select chapter 23.)
Readings/Preparation:
- Effective Interviewing of Children: A Comprehensive Guide for Counselors and Human Service Workers , Chapter 3 – The Practice of the Interview
- Quas, J ed. Memory and Suggestibility in the Forensic Interview . Only the summaries of this book in the Online Required Readings (Content Guides) are required for the course, but you may want to review the whole text by clicking the link provided.
- The following website covers "Root cause analysis for beginners." It demonstrates how root cause analysis can be used in investigations of various kinds as well as in quality control – http://www.asq.org/pub/qualityprogress/past/0704/q… . Rooney, J. and L. N. Heuvel. "Root Cause Analysis for Beginners" available on the QualityProgress web site. Requires free registration to view article.
- Investigations take place in many different settings. A book available in the ESC e-brary has a specific chapter which looks at methods that are used in analyzing incidents in health care settings. Vincent C. and S. Taylor-Adams. "The Investigation and Analysis of Clinical Incidents" in Clinical Risk Management: Enhancing Patient Safety. BMJ Publishing Resource (2001). (You'll need to enter your ESC login information. Then scroll down and select chapter 23.)
M3 Online Resources
These days you can easily access a wealth of current information relative to this course on the web. The following are some quality web-based resources that you may be interested in viewing and incorporating into your written assignments or the discussion area (don't forget to cite any materials you use):
All links open in new windows.
The Investigation Process Research Library
http://www.iprr.org/index.shtml This site contains information on accident investigation, but it is useful for other forms of investigation as well.
Root Cause Analysis
Root cause analysis is a method of using systems thinking to trace a problem through to its roots cause or causes. It is used effectively in investigation accidents and other safety concerns. The article discusses root cause analysis in determining sources of industrial accidents, a very useful application of this technique. Archetypes for Organisational Safety – Karen Marais and Nancy G. Leveson
http://www.asq.org/pub/qualityprogress/past/0704/q…. This website covers "root cause analysis for beginners". It demonstrates how root cause analysis can be used in investigations of various kinds as well as in quality control.
Incident Analysis
Vincent C. and S. Taylor-Adams (2001) "The Investigation and Analysis of Clinical Incidents) in C.Vincent, C. (2001) Clinical Risk Management: Enhancing Patient Safety. BMJ Publishing Resource. available in the ESC online e-brary.
Canadian Center for Occupational Health and Safety www.ccohs.ca/oshanswers/hsprograms/investig.html This Canadian site provides a relatively simple, yet clear description of accident investigation using systems theory.
Analysis of Management Decisions
Jose Blanco, John H. Lewko, David Gillingham "Fallible Decisions in Management: Learning From Errors". Disaster Prevention and Management. Bradford: 1996. Vol.5, Iss. 2; pg. 5
This article available in full text from the ESC library discusses the use of incident analysis in investigation of particular events and in prevention planning – http://www.ccohs.ca/oshanswers/hsprograms/investig.html
Root Cause Analysis and Mental Health Incidents
Human Factors
Green, Marc and John Senders "Human Errors in Road Accidents" http://www.visualexpert.com/Resources/roadaccidents.html
This site focuses on information processing errors in automobile accidents, but has important implications for "information overload" as a cause of error in other situations including any interface of human beings with machines or even errors made in chaotic situations such as emergency rooms.
Research on Memory
Quas, J ed. (2000) Memory and Suggestibility in the Forensic Interview. Lawrence Erlbaum Associates, Inc.
This e-book is available in the ESC e-brary and contains some insights into recent research into interviewing. Although it focuses on the forensic interview, the issues of memory and suggestibility apply to non-police interviewing as well.
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