Select an organization (can be the company you work for), then select a department within that organization for which to design a Training Needs Assessment.

Using a combination of at least two of the following needs assessment methods below, develop a needs assessment plan in APA format, for the department within the organization you selected.

Needs Assessment Methods:

a. Surveys.

What questions will you ask?

To whom?

Provide a sample survey.

b. Interviews.

What questions will you ask?

To whom?

Provide list of questions.

c. Organizational/Departmental records and reports:

How is performance measured?

Where does it need to improve?

List the names of documents you will review.

d. Observation:

What behaviors will you observe?

From whom? (Hint: meetings, customer service counters, and areas that require safety or compliance are good places to start).

e. Tests.

Provide a sample test, the answers and scoring key

Your assessment should be a minimum of three pages.

Be sure to: Clearly identify the sections (a – e), and sub-sections you selected (in bold); and Integrate course concepts and additional research.

NOTES:

1. Cover Page and Reference Page do not count as part of the page requirement.

2. A minimum of three references (textbook counts as one).