Case Study

Read the case study, "I Thought I Gave Them Everything," starting on page 445 in the textbook. This case study involves interpersonal and intrapersonal communication competencies. Examine and evaluate this communication situation by providing detailed responses to the three discussion questions found at the end of the case study.

Examine and evaluate this communication situation.

• Provide detailed responses to the three discussion questions found at the end of the case study.
• Directly reference the theories of motivation you have learned about in this unit, and the 10 work-related evaluation items listed on page 179, "What Do People Really Want?," of the text to help explain your thoughts, reasoning, and insights.

Submit your detailed response as an attachment to this assignment.

Page 445 "I Thought I Gave Them Everything,":

I Thought I Gave Them Everything

Henry Gonzales has been the manager of Quality Foods’ Seventh Street store for four years. Henry is considered among Quality’s top managers for making the once-unprofitable store the sales leader of the company. Henry works hard and expects the same of all store employees. He emphasizes financial rewards for hard work and has initiated a pay incentive plan for supervisors who are able to cut costs or increase sales in their respective departments.

Henry was angry and upset when the personnel director for Quality informed him that two of his leading supervisors had requested transfers to other Quality stores. Didn’t they realize they were in the best of Quality’s stores and making more money than their counterparts in less profitable operations? Did they really need more of his time, as the personnel director intimated? Why should grown people need hand-holding? Didn’t they recognize that he was busy and always worked for the best interests of the store and his supervisors?

Henry wondered what he should do next. He felt inclined just to let them leave and see how they would like to work under another manager. On the other hand, they were good workers. Should he talk with them? What would he say?

Henry Gonzales is like many busy managers who lose touch with the wants and needs of those who work for them.

Discussion Response: ( need in 4 hours) ( discussion post answer can be submitted through textbox it dos not have to be formatted formally)

Listening Skills

An outsider's opinion can be an eye-opening experience. Ask a supervisor or coworker to provide you with honest, detailed feedback regarding your personal communication and listening skills. Share this feedback with your fellow learners, identifying your strengths and any barriers you may be facing (as outlined starting on page 170, "Valuing Diversity," "Barriers and Positive Approaches," of the text). Also, note any feedback you found surprising.

Response Guidelines

Respond to at least two learners. Select one learner whose feedback was similar to your own and one feedback whose feedback was different:

• How was it for you to get the feedback you did?
• Do you agree with the assessment made by your supervisor or coworker?
• If you received feedback you did not expect, how did you respond?
• If areas for growth were noted, what plans, if any, do you have for growth?